Shipping policy

SHIPPING WITHIN AUSTRALIA:

Free Shipping for all orders over $175
Flat Rate $15 for orders under $175
Express Shipping Service $30

SHIPPING INTERNATIONALLY:

Shipping to New Zealand:

Flat Rate $30 for all orders
Shipping included full tracking, insurance & signature upon delivery.

Shipping to other countries:

please contact us at hello@bambusa.com.au to organise shipping to any country.
Shipping cost will be calculated and based on the weight your order.
Shipping included full tracking, insurance & signature upon delivery.

NOTE: Shipping internationally means that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Bambusa is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

HOW LONG WILL MY DELIVERY TAKE?

Standard Australia Shipping:

BRISBANE – Approximately 1-3 business days
MELBOURNE & SYDNEY- Approximately 2-5 business days
ADELAIDE – Approximately 5 -7 business days
PERTH & RURAL – Please allow up to 10 business days

Express Australia Shipping:

1-3 Business days

Express International Shipping

2-10 Business days

Note: The delivery times indicated for domestic and international deliveries are approximations. If you have a deadline for receiving an order, please contact us via phone or email as soon as possible as we may be able to assist with getting you your order on time.

All parcels sent out from Bambusa are covered by insurance. To initiate a claim, the customer must notify us within 30days from the date the goods were picked up by the carrier.